[Joseph_slk]

אהלן,

אני הבנתי בערך מה שרשום כאן, רציתי לשמוע מעוד פה מה הפרוש הברור.

Dear Yossi, 

Thank you for contacting customer support. 
We will need to release account specific information in order to properly 
trouble shoot this issue for you. Unfortunately in order for us to release 
any account specific information we will need you to verify the last 4 digits for 
of the credit card, banking account or PayPal instant verification number 
on your account. Once you are able to verify the account we will be able to assist 
you with this issue. Please let us know if we can help you in any other way.

Sincerely,

Stan P. 
Customer Service Representative

תודה ויום נעים.