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Subject
Re: Purchase Confirmation
Discussion Thread
Response (Devin G.) 06/14/2006 02:22 PM
Dear Valued IPower Customer
Thank you for contacting the IPOWER Billing Team and for your recent web hosting order. Unfortunately we are unable to process your order at this time due to verification. Due to the high number of fraudulent orders we are receiving, we have found it necessary to verify that the legal cardholder has placed the order. To proceed with the activation of your account, please fax a legible copy of the credit card listed on the order (sides are required; front and back), as well as a copy of the cardholder's identification (driver's license, passport etc.). Finally, be sure to note the domain name(s) on the fax for immediate resolution. Our fax number is (602)307-5438.
We do apologize for any inconvenience this may have caused. Please know that these measures are taken to ensure your protection as a consumer. All credit card information provided to IPOWER is confidential. Also if you are unable to fax the verification you can scan the copies of your identification and make them into jpeg files under 1mb and email this information to
billing@ipowerweb.com
If you do not wish to fax your information, you do have the option of us sending us a check or money order. Our billing address is listed below:
IPOWER Inc.,
Billing Department
919 E. Jefferson, Suite A
Phoenix, AZ 85034 USA
Please make sure to reference your domain name on your payment. Your hosting account will be set up as soon as payment is received. If you have any questions, please don't hesitate to contact us.
Auto-Response 06/14/2006 12:43 PM
Thank you for contacting the IPOWER Billing Team.
We will respond to your billing inquiry as soon as possible. In the meantime, you may find the answers to your questions by searching our knowledgebase. You may visit:
http://helpcenter.ipower.com to begin your search.
Sincerely,
IPOWER Billing Team
Sincerely,
Devin G.
Billing Team
IPOWER, Inc.
IPOWER Support Center
http://support.ipower.com
IPOWER Help Center
http://helpcenter.ipower.com